AI-native automation
Connect Aderant and Zendesk with AI
Pick any two tools and Caddi runs the loop between them end-to-end — no complicated workflow builder, no IT ticket.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Screenshare to set up, chat to improve. Show Caddi once on a screenshare. Tweak it later by chat — no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 70+ tools across legal, finance, and operations
Practical ways to use Aderant and Zendesk together
- 01
Create ticket in Zendesk when new time entry in Aderant.
Caddi watches Aderant for new time entry and create ticket in Zendesk — no copy-paste, no missed records.
- 02
Create matter in Aderant when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and create matter in Aderant so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Aderant events.
When invoice generated happens in Aderant, Caddi update ticket in Zendesk with the right context attached.
One continuous loop.
- 01Measure
Caddi watches how the work gets done today.
- 02Create
You screenshare it once. The loop ships.
- 03Improve
Caddi flags upgrades to existing loops and new automations to deploy.
Actions Caddi can take across Aderant and Zendesk
- Aderant
New time entry
Triggers when a timekeeper posts time against a matter.
- Aderant
Invoice generated
Triggers when an Aderant invoice is finalized.
- Aderant
Matter opened
Triggers when a new matter is opened in Aderant.
- Aderant
Create matter
Open a new Aderant matter with client, billing, and intake fields.
- Aderant
Post time entry
Record a timekeeper's time against a matter and activity code.
- Aderant
Create invoice
Generate an invoice for one or more matters.
- Aderant
Update client
Push contact, billing, or conflicts data back into the client record.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Aderant and Zendesk?
Aderant and Zendesk just run together. All it takes is showing us how you use them — one screenshare, no workflow builder to wire up. Caddi turns the demo into a verified loop and runs it against Aderant and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today shows it once on a call. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, but once the loop ships it runs deterministically — no model in the loop at runtime.
Can Caddi connect Aderant and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Aderant + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of the screenshare. The Caddi team reviews every loop before it runs in production.
Ready to automate Aderant and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Aderant, Zendesk, and the rest of your stack.