AI-native automation
Automate work across
Aderant and 
Zendeskwith Caddi AI Agents.
Automate anything you do across Aderant, Zendesk, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Aderant and Zendesk
Connect Aderant to Caddi
Allow1Sign in to Aderant
One click with your own Aderant login. No API keys.
Connect Zendesk to Caddi
Allow2Sign in to Zendesk
The same click again. Both tools are connected.
Create ticket in Zendesk when new time entry in Aderant.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Aderant and Zendesk together
In a law firm the work between Aderant and Zendesk is organized by matter: the right client, the right matter, the right people on it. Caddi carries that context through every step, so nothing is filed against the wrong case.
- 01
Create ticket in Zendesk when new time entry in Aderant.
Caddi watches Aderant for new time entry and create ticket in Zendesk. No copy-paste, no missed records.
- 02
Create matter in Aderant when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and create matter in Aderant so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Aderant events.
When invoice generated happens in Aderant, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Aderant and Zendesk
- Aderant
New time entry
Triggers when a timekeeper posts time against a matter.
- Aderant
Invoice generated
Triggers when an Aderant invoice is finalized.
- Aderant
Matter opened
Triggers when a new matter is opened in Aderant.
- Aderant
Create matter
Open a new Aderant matter with client, billing, and intake fields.
- Aderant
Post time entry
Record a timekeeper's time against a matter and activity code.
- Aderant
Create invoice
Generate an invoice for one or more matters.
- Aderant
Update client
Push contact, billing, or conflicts data back into the client record.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Aderant and Zendesk?
Aderant and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Aderant and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Aderant and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Aderant + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Does this work for law firms?
Yes. Caddi runs Aderant and Zendesk with the matter as the unit of work, so documents, time, and communications land against the right client and matter rather than in a general folder. Firms most often start with intake, document filing, or billing prep.
Ready to automate Aderant and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Aderant, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.