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Terms of Use

Last updated August 25, 2026

AGREEMENT TO OUR LEGAL TERMS

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We are Caddi Technologies, Inc. (doing business as Caddi) ("Company," "we," "us," "our").

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We operate the website https://trycaddi.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").

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You can contact us by email at contact@trycaddi.com.

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These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Caddi Technologies, Inc., concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

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Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

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We recommend that you print a copy of these Legal Terms for your records.

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1. OUR SERVICES

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The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

"Loop" means an automation you configure in the Services that performs a defined sequence of actions, including reads from and writes to systems you connect.

"Caddi Recorder" means the Caddi browser extension used to capture screen recordings, audio, and related metadata.

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2. ORDER OF PRECEDENCE

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If you have entered into a separate written agreement with us governing your use of the Services, including a Cloud Service Agreement, Master Services Agreement, Enterprise Order Form, or Data Processing Addendum, that agreement controls to the extent of any conflict with these Legal Terms. In the absence of such an agreement, these Legal Terms govern in full.

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3. TERRITORIAL SCOPE

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The Services are offered solely to users located in the United States. You represent that you are located in the United States and are not accessing the Services from the European Economic Area, the United Kingdom, or Switzerland. We do not offer or direct the Services to individuals in those jurisdictions, and we reserve the right to refuse or terminate access accordingly.

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4. INTELLECTUAL PROPERTY RIGHTS

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Our Intellectual Property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use or internal business purpose only.

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Your Use of Our Services

You must not:

  • Modify copies of any Content from the Services.
  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark, or other proprietary rights notices from any Content.

If you wish to make any use of the Content, or any portion of the Services other than that set out in this section, please address your request to: contact@trycaddi.com.

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5. USER REPRESENTATIONS

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By using the Services, you represent and warrant that:

  • You have the legal capacity and you agree to comply with these Legal Terms.
  • You are not a minor in the jurisdiction in which you reside.
  • You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise.
  • You will not use the Services for any illegal or unauthorized purpose.
  • Your use of the Services will not violate any applicable law or regulation.

Authority to Connect. For each third-party account, system, or data source you connect to the Services, you represent and warrant that you are authorized to connect that account, to grant us the access scopes requested, and to authorize automated read and write operations against it on behalf of the account owner. You are solely responsible for obtaining any consents required from your clients, employer, or other third parties before connecting a system or activating a Loop that acts on it.

Recording Consent. You represent and warrant that you have obtained all consents and given all notices required by applicable law before recording any session using the Caddi Recorder, including from any person whose voice, communications, image, or data is captured in the recording, and including any consent required under federal and state wiretapping, eavesdropping, and communications privacy laws. You are solely responsible for compliance with those laws and for any professional, ethical, or contractual confidentiality obligations that apply to the material you record.

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6. PROHIBITED ACTIVITIES

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You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our consent.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Connect any system, or activate any Loop acting on a system, that you are not authorized to access or modify.
  • Use the Services in a manner that violates the terms of service, API terms, or acceptable use policies of any third-party platform you connect.
  • Attempt to cause a Loop to execute at a volume, frequency, or scope that degrades the Services or any connected third-party system.
  • Submit prompts, recordings, or instructions intended to cause the Services to perform actions outside the scope you are authorized to perform.
  • Use the Services to process data you are prohibited by law or contract from disclosing to a third-party processor.
  • Create multiple accounts to circumvent usage limits, trial terms, or a suspension or termination.

Resale and Third-Party Access. You may not resell, sublicense, rent, lease, distribute, or otherwise make the Services available to any third party, or use the Services to operate a service bureau, managed service, outsourcing, or similar offering in which the Services are provided to or operated on behalf of parties other than you, except under a written reseller or partner agreement with us. You may not share account credentials or permit access by anyone other than the users you have provisioned within your organization.

For clarity, using the Services in the ordinary course of your own business, including to perform work for your own clients or customers, is permitted and is not a prohibited resale or service bureau use.

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7. CONTENT AND MATERIALS

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Your Content. You retain all right, title, and interest in the screen recordings, audio, documents, and files you submit to the Services and in the data residing in your connected systems ("Customer Content").

Caddi Materials. We own the Services and all structured representations, workflow and Loop definitions, API handlers, integration mappings, workflow graphs, generated code, configurations, telemetry, analytics, and all improvements, derivative works, and learnings created by or arising from the Services ("Caddi Materials"), together with all intellectual property rights in them. We grant you a non-exclusive, non-transferable license to use the Caddi Materials associated with your account for your internal business purposes during your subscription.

We do not make the Loop definitions or workflow configurations associated with your account available to any other customer. We may author generic templates, connectors, and reference workflows informed by patterns observed across the Services.

License to Us. You grant us a worldwide, royalty-free, sublicensable, and transferable license to host, store, process, transmit, display, modify, and create derivative works from Customer Content and from the prompts, conversations, instructions, and execution data associated with your account, in order to provide, secure, support, operate, and improve the Services and our products and models.

Unless your account is subject to a Data Processing Addendum with us, or to a written agreement with us that restricts our use of your content for model development, this license includes the right to use that content to train, retrain, fine-tune, evaluate, benchmark, and otherwise improve AI and machine learning models, and to sublicense it for those purposes to compute and infrastructure providers acting on our behalf. This right does not extend to the contents of your connected systems, meaning the records, documents, messages, and data we read from or write to those systems, or to any data derived from that content. Processing connected-system content to execute, troubleshoot, and improve the operation of your automations is service operation and is not restricted by the preceding sentence. This license is perpetual and irrevocable as to content already used, and we are not required to retrain, modify, or delete any model as a result of your deletion of content, termination of your account, or your subsequent execution of a Data Processing Addendum or other restricting agreement.

Feedback. We own all feedback, suggestions, and feature requests you provide and may use them without restriction or attribution.

Confidentiality. We treat Customer Content as confidential, do not sell Customer Content, and do not make Customer Content available to third parties for their own model development. We disclose Customer Content only to subprocessors acting under written agreement to provide the Services, or as required by law.

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By submitting content through our Services, you represent and warrant that:

  • You own or control all rights in and to the Customer Content and have the right to grant the license granted above to us.
  • All of your Customer Content does and will comply with these Legal Terms.
  • You understand and acknowledge that you are responsible for any Customer Content you submit, and you, not us, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.

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8. SERVICES MANAGEMENT

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We reserve the right, but not the obligation, to:

  • Monitor the Services for violations of these Legal Terms.
  • Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities.
  • At our sole discretion and without limitation, notice, or liability, to restrict the availability of or disable any of your Customer Content.
  • Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

9. TERM AND TERMINATION

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These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a false or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.

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10. MODIFICATIONS AND INTERRUPTIONS

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We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information in our Services.

We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you.
We are not liable for any disruptions, delays, loss of data, or damages resulting from service interruptions, including those due to maintenance, security updates, technical failures, or third-party service provider outages.

The Services interoperate with third-party platforms you choose to connect. Those platforms are controlled by their providers and governed by their own terms. We are not responsible for their availability, accuracy, changes to their APIs, or their acts or omissions, and are not liable for any failure, delay, or incorrect result caused by a connected third-party platform.

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11. GOVERNING LAW

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These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law principles.

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12. DISPUTE RESOLUTION

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Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

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Binding Arbitration

Any dispute arising out of or relating to these Legal Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be seated in Seattle, Washington, before one arbitrator, conducted in English. Each party shall bear its own costs, except as otherwise provided by law.

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Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law:
(a) No arbitration shall be joined with any other proceeding;
(b) There is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures;
(c) There is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

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Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration:
(a) Any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;
(b) Any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use;
(c) Any claim for injunctive relief.

If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable, and such Dispute shall be decided by a state or federal court located in King County, Washington, and the Parties consent to the personal jurisdiction of those courts.

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13. CORRECTIONS

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There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

14. DISCLAIMER

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THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

The Services use artificial intelligence to interpret recordings, generate integrations, and execute automations. AI-generated output may be incomplete, inaccurate, or unsuitable for your purpose. We make no warranty as to the accuracy, completeness, or fitness of any AI-generated output or automated action. The Services do not provide legal, financial, tax, accounting, or investment advice. You are responsible for reviewing and validating all output and all actions taken by the Services in your connected systems.

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15. LIMITATIONS OF LIABILITY

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IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE LEGAL TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IF THOSE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY AND YOU MAY HAVE ADDITIONAL RIGHTS.

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16. RESPONSIBILITY FOR AUTOMATIONS

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You are solely responsible for all use of the Services under your account, including the configuration, scope, scheduling, testing, and activation of Loops, and for all actions the Services take in your connected systems as a result, including any data read, written, modified, or deleted. This applies to every execution, whether performed during testing or on an activated schedule, and whether or not you review any individual run before or after it occurs. We are not liable for the consequences of the Services performing the actions you configured them to perform.

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17. INDEMNIFICATION

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You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

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18. USER DATA

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We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

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19. FEES, TRIALS, AND USAGE LIMITS

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Trials and Credits. We may offer trial or free access subject to usage limits, including credits for Loop executions, number of seats, and number of active Loops. We determine these limits and may change them at any time. We may suspend or throttle execution when limits are reached. Trial access does not convert to a paid plan and no payment method is charged unless you affirmatively subscribe.

Paid Plans. Paid plans are billed in advance on the interval shown at checkout and renew automatically for successive periods until cancelled. You authorize us and our payment processor to charge your payment method on each renewal. You may cancel at any time through your account settings, effective at the end of the then-current billing period. Except where required by law, fees are non-refundable. We may change fees on thirty (30) days' notice, effective at your next renewal. We may suspend the Services for non-payment.

Usage Limits. Your use of the Services is subject to the plan limits applicable to your account, including Loop execution credits, seats, and active Loops. We may enforce these limits programmatically, including by declining, queuing, or terminating executions. We may also impose reasonable technical limits to protect the Services and connected third-party systems.

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20. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

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Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records.

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21. MISCELLANEOUS

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Except as provided in Section 2 (Order of Precedence), these Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is found to be invalid, unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the Parties hereto to execute these Legal Terms.

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The Caddi Privacy Notice, available at https://www.trycaddi.com/privacy, is incorporated into these Legal Terms by reference.

The sections titled Intellectual Property Rights, Content and Materials (including the Caddi Materials, License to Us, Feedback, and Confidentiality provisions), Prohibited Activities, Disclaimer, Limitations of Liability, Responsibility for Automations, Indemnification, User Data, Fees, Trials, and Usage Limits, Governing Law, and Dispute Resolution survive termination of these Legal Terms.

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22. CONTACT US

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Email: contact@trycaddi.com

Mobile: +1 (206) 222-0639

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