Grow deposits and loans. Without scaling the back office.

Caddi automates the cross-tool work between your core, CRM, loan origination system, and document management—Salesforce, nCino, Jack Henry, Fiserv, FIS, Encompass, DocuSign, Laserfiche, Box—so your bank scales account opening, lending, and compliance without scaling headcount.

Trusted across financial services
Built for bank operations

The back office, on rails.

Caddi runs the cross-system work between your core, CRM, LOS, and document management—so bankers, loan officers, and BSA analysts work customers, not queues.

  • Customer experience

    Same-day account opening. No banker backlog.

    New-account opening, debit card requests, beneficiary updates, and address changes run unattended — so your branch and customer service teams are with customers, not in the queue behind them.

  • Lending velocity

    Loan throughput without lending-ops headcount.

    Caddi assembles loan packets, files documents to the right record, and keeps your LOS and core in sync — so underwriters work decisions, not data entry, and you can grow loan volume without growing the back office.

  • Compliance, on rails

    BSA, OFAC, Reg E — examiner-ready by default.

    Every screening, dispute, and compliance task runs the same way every time, with a timestamped audit trail your BSA officer and FDIC, OCC, or Fed examiner can walk end-to-end.

  • Capacity you can report

    Hours saved, attributable to the customer.

    Every run logs how long it took, what record it touched, and which customer it served — reportable to your board, your operations dashboard, and your strategic plan.

Use Cases

Account opening to compliance reporting,
on autopilot.

Caddi learns the workflows that move customers through your bank—onboarding, lending, money movement, disputes, compliance—and turns them into reliable, auditable automations across your stack.
  • 01/ 08Use case

    Account opening, CIP & KYC

    Caddi opens new consumer and business accounts straight from your CRM — pulling customer, beneficial-owner, and CIP fields from Salesforce, screening against OFAC, running KYC checks, and pushing the verified record into Jack Henry, Fiserv DNA, or FIS. The new-account workflow runs unattended; your bankers stay with the customer.

    Typical stack
    • Salesforce
    • DocuSign
    • SharePoint
    • Outlook
Benefits

AI for banks—built to your examination bar.

  • 01

    Built by your operations team

    Your COO or BSA officer records a workflow once. No engineers, no Salesforce admin queue, no waiting on IT or your core vendor.

  • 02

    No hallucination risk on customer data

    Verified code calls your CRM, core, LOS, and document management via API. No AI guesswork on account records, no surprises in your examination.

  • 03

    Capacity you can measure

    Hours saved per workflow, runs executed, exceptions caught — reportable to your board and your audit committee.

  • 04

    Inherits your user's permissions

    Caddi runs with the access your operations team already has in Salesforce, your core, nCino, and Laserfiche. No new privileged service accounts, no expanded attack surface.

Security & Compliance

Built to your examination bar.

SOC 2

Attested controls. Examiner-friendly audit trail.

Every workflow, every input, every output is logged and reviewable. Your BSA officer or FDIC, OCC, or Fed examiner can walk through any run end-to-end—who triggered it, what data it touched, where the output landed.

Zero retention with LLM vendors

AI runs on customer data—under your bank's controls.

When a workflow needs to read a dispute letter, classify a customer email, or extract a value, LLM calls run under enterprise zero-data-retention agreements with our model vendors—your customer data is never used for training. Caddi keeps a 30-day audit trail of every prompt, response, and run so your BSA officer and compliance team can review activity, then it ages off. Every run is scoped to the user's CRM, core, and LOS permissions.