AI-native automation
Automate work across
Google Drive and 
Zendeskwith Caddi AI Agents.
Automate anything you do across Google Drive, Zendesk, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Google Drive and Zendesk
Connect Google Drive to Caddi
Allow1Sign in to Google Drive
One click with your own Google Drive login. No API keys.
Connect Zendesk to Caddi
Allow2Sign in to Zendesk
The same click again. Both tools are connected.
Create ticket in Zendesk when new file in folder in Google Drive.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Google Drive and Zendesk together
- 01
Create ticket in Zendesk when new file in folder in Google Drive.
Caddi watches Google Drive for new file in folder and create ticket in Zendesk. No copy-paste, no missed records.
- 02
Upload file in Google Drive when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and upload file in Google Drive so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Google Drive events.
When file updated happens in Google Drive, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Google Drive and Zendesk
- Google Drive
New file in folder
Triggers when a file is added to a watched folder.
- Google Drive
File updated
Triggers when a file is modified.
- Google Drive
Upload file
Upload a file to a specific Drive folder.
- Google Drive
Create folder
Create a new folder under a parent.
- Google Drive
Copy file
Duplicate a file with optional renaming and destination.
- Google Drive
Export file
Export a Google Doc, Sheet, or Slide to PDF/DOCX/XLSX.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Google Drive and Zendesk?
Google Drive and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Google Drive and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Google Drive and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Google Drive + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Google Drive and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Google Drive, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.