AI-native automation
Automate work across
HaloITSM and 
Twiliowith Caddi AI Agents.
Automate anything you do across HaloITSM, Twilio, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect HaloITSM and Twilio
Connect HaloITSM to Caddi
Allow1Sign in to HaloITSM
One click with your own HaloITSM login. No API keys.
Connect Twilio to Caddi
Allow2Sign in to Twilio
The same click again. Both tools are connected.
When something new comes in to HaloITSM, update Twilio.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use HaloITSM and Twilio together
- 01
Keep HaloITSM and Twilio in lockstep.
Caddi listens for changes on either side and writes the matching update to the other, so your team stops keeping two systems in sync by hand.
Actions Caddi can take across HaloITSM and Twilio
- Twilio
Incoming SMS
Triggers when a message arrives on a Twilio number.
- Twilio
Call completed
Triggers when a call ends.
- Twilio
Message delivered
Triggers when an outbound message is delivered.
- Twilio
Send SMS
Text a contact from a Twilio number.
- Twilio
Make call
Place an outbound call.
- Twilio
Fetch messages
Pull the message history for a number.
Common questions
How does Caddi connect HaloITSM and Twilio?
HaloITSM and Twilio just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against HaloITSM and Twilio end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect HaloITSM and Twilio to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first HaloITSM + Twilio loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate HaloITSM and Twilio?
Drop your work email and we'll show you Caddi running end-to-end against HaloITSM, Twilio, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.