AI-native automation
Automate work across
Microsoft 365 and 
Twiliowith Caddi AI Agents.
Automate anything you do across Microsoft 365, Twilio, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Microsoft 365 and Twilio
Connect Microsoft 365 to Caddi
Allow1Sign in to Microsoft 365
One click with your own Microsoft 365 login. No API keys.
Connect Twilio to Caddi
Allow2Sign in to Twilio
The same click again. Both tools are connected.
Send SMS in Twilio when new email in outlook in Microsoft 365.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Microsoft 365 and Twilio together
- 01
Send SMS in Twilio when new email in outlook in Microsoft 365.
Caddi watches Microsoft 365 for new email in outlook and send sms in Twilio. No copy-paste, no missed records.
- 02
Send email in Microsoft 365 when incoming sms in Twilio.
Caddi watches Twilio for incoming sms and send email in Microsoft 365 so the two systems stay in lockstep.
- 03
Make call in Twilio from Microsoft 365 events.
When new calendar event happens in Microsoft 365, Caddi make call in Twilio with the right context attached.
Actions Caddi can take across Microsoft 365 and Twilio
- Microsoft 365
New email in Outlook
Triggers when a new email arrives in Outlook.
- Microsoft 365
New calendar event
Triggers when a new event is added to a calendar.
- Microsoft 365
New file in OneDrive
Triggers when a file is added to OneDrive.
- Microsoft 365
Send email
Send a new email from your Outlook account.
- Microsoft 365
Create event
Add a new event with attendees and reminders.
- Microsoft 365
Upload file to OneDrive
Add a file to a OneDrive folder.
- Microsoft 365
Create document in Word
Create a Word document with starter content.
- Twilio
Incoming SMS
Triggers when a message arrives on a Twilio number.
- Twilio
Call completed
Triggers when a call ends.
- Twilio
Message delivered
Triggers when an outbound message is delivered.
- Twilio
Send SMS
Text a contact from a Twilio number.
- Twilio
Make call
Place an outbound call.
- Twilio
Fetch messages
Pull the message history for a number.
Common questions
How does Caddi connect Microsoft 365 and Twilio?
Microsoft 365 and Twilio just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Microsoft 365 and Twilio end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Microsoft 365 and Twilio to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Microsoft 365 + Twilio loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Microsoft 365 and Twilio?
Drop your work email and we'll show you Caddi running end-to-end against Microsoft 365, Twilio, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.