AI-native automation
Connect Microsoft Teams and Zendesk with AI
Pick any two tools and Caddi runs the loop between them end-to-end — no complicated workflow builder, no IT ticket.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Screenshare to set up, chat to improve. Show Caddi once on a screenshare. Tweak it later by chat — no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 70+ tools across legal, finance, and operations
Practical ways to use Microsoft Teams and Zendesk together
- 01
Create ticket in Zendesk when new channel message in Microsoft Teams.
Caddi watches Microsoft Teams for new channel message and create ticket in Zendesk — no copy-paste, no missed records.
- 02
Send channel message in Microsoft Teams when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and send channel message in Microsoft Teams so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Microsoft Teams events.
When new chat message happens in Microsoft Teams, Caddi update ticket in Zendesk with the right context attached.
One continuous loop.
- 01Measure
Caddi watches how the work gets done today.
- 02Create
You screenshare it once. The loop ships.
- 03Improve
Caddi flags upgrades to existing loops and new automations to deploy.
Actions Caddi can take across Microsoft Teams and Zendesk
- Microsoft Teams
New channel message
Triggers when a new message is posted to a channel.
- Microsoft Teams
New chat message
Triggers when a new direct or group chat arrives.
- Microsoft Teams
Send channel message
Post a message to a Teams channel.
- Microsoft Teams
Send chat message
Send a direct or group chat message.
- Microsoft Teams
Create channel
Spin up a new channel within a team.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Microsoft Teams and Zendesk?
Microsoft Teams and Zendesk just run together. All it takes is showing us how you use them — one screenshare, no workflow builder to wire up. Caddi turns the demo into a verified loop and runs it against Microsoft Teams and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today shows it once on a call. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, but once the loop ships it runs deterministically — no model in the loop at runtime.
Can Caddi connect Microsoft Teams and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Microsoft Teams + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of the screenshare. The Caddi team reviews every loop before it runs in production.
Ready to automate Microsoft Teams and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Microsoft Teams, Zendesk, and the rest of your stack.