AI-native automation
Automate work across
Microsoft Teams and 
Zendeskby teaching Caddi like a new hire.
Pick any number of tools and Caddi automates them end-to-end. No workflow builder. You teach it the job once, the way you'd train someone new.
Help me automate email-to-ticket triage in Microsoft Teams and Zendesk. Caddi builds the loop and runs it.
See it on your stack
See Caddi run Microsoft Teams and Zendesk together.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 70+ tools across legal, finance, and operations
One continuous loop.
- 01Measure
Caddi watches how the work gets done today.
- 02Create
You teach it the job once. The loop ships.
- 03Improve
Caddi flags upgrades to existing loops and new automations to deploy.
Practical ways to use Microsoft Teams and Zendesk together
- 01
Create ticket in Zendesk when new channel message in Microsoft Teams.
Caddi watches Microsoft Teams for new channel message and create ticket in Zendesk — no copy-paste, no missed records.
- 02
Send channel message in Microsoft Teams when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and send channel message in Microsoft Teams so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Microsoft Teams events.
When new chat message happens in Microsoft Teams, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Microsoft Teams and Zendesk
- Microsoft Teams
New channel message
Triggers when a new message is posted to a channel.
- Microsoft Teams
New chat message
Triggers when a new direct or group chat arrives.
- Microsoft Teams
Send channel message
Post a message to a Teams channel.
- Microsoft Teams
Send chat message
Send a direct or group chat message.
- Microsoft Teams
Create channel
Spin up a new channel within a team.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Microsoft Teams and Zendesk?
Microsoft Teams and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Microsoft Teams and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Microsoft Teams and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Microsoft Teams + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Microsoft Teams and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Microsoft Teams, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.