AI-native automation
Automate work across
Oracle EDM and 
Zendeskwith Caddi AI Agents.
Connect Oracle EDM and Zendesk: Create ticket in Zendesk when request submitted in Oracle EDM. Teach Caddi the job once, the way you'd train someone new, and it runs end to end. No workflow builder.
Discover, automate and govern the work between Oracle EDM and Zendesk
Caddi AI Agents find the repetitive handoffs between Oracle EDM and Zendesk, learn them the way a new hire would, and run them for you, with every run on the record. No workflow builder, no code.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Oracle EDM and Zendesk together
- 01
Create ticket in Zendesk when request submitted in Oracle EDM.
Caddi watches Oracle EDM for request submitted and create ticket in Zendesk. No copy-paste, no missed records.
- 02
Create request in Oracle EDM when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and create request in Oracle EDM so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Oracle EDM events.
When request approved happens in Oracle EDM, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Oracle EDM and Zendesk
- Oracle EDM
Request submitted
Triggers when a change request is submitted.
- Oracle EDM
Request approved
Triggers when a request is approved and committed.
- Oracle EDM
Node changed
Triggers when a hierarchy node is added or moved.
- Oracle EDM
Create request
Open a change request for accounts or entities.
- Oracle EDM
Fetch hierarchy
Export a hierarchy or node set.
- Oracle EDM
Compare viewpoints
Check two viewpoints for differences.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Oracle EDM and Zendesk?
Oracle EDM and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Oracle EDM and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Oracle EDM and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Oracle EDM + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Oracle EDM and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Oracle EDM, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.