AI-native automation
Automate work across
RingCentral and 
Zendeskwith Caddi AI Agents.
Automate anything you do across RingCentral, Zendesk, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect RingCentral and Zendesk
Connect RingCentral to Caddi
Allow1Sign in to RingCentral
One click with your own RingCentral login. No API keys.
Connect Zendesk to Caddi
Allow2Sign in to Zendesk
The same click again. Both tools are connected.
Create ticket in Zendesk when new call logged in RingCentral.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use RingCentral and Zendesk together
- 01
Create ticket in Zendesk when new call logged in RingCentral.
Caddi watches RingCentral for new call logged and create ticket in Zendesk. No copy-paste, no missed records.
- 02
Send SMS in RingCentral when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and send sms in RingCentral so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from RingCentral events.
When new sms message happens in RingCentral, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across RingCentral and Zendesk
- RingCentral
New call logged
Triggers when a call is recorded in the call log.
- RingCentral
New SMS message
Triggers when a new SMS arrives.
- RingCentral
New fax
Triggers when a new fax is received.
- RingCentral
Send SMS
Send an SMS message to one or more numbers.
- RingCentral
Send fax
Send a fax with one or more attached documents.
- RingCentral
Post message to team
Post a message to a RingCentral team chat.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect RingCentral and Zendesk?
RingCentral and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against RingCentral and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect RingCentral and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first RingCentral + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate RingCentral and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against RingCentral, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.