AI-native automation
Automate work across
Surepoint and 
Twiliowith Caddi AI Agents.
Automate anything you do across Surepoint, Twilio, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Surepoint and Twilio
Connect Surepoint to Caddi
Allow1Sign in to Surepoint
One click with your own Surepoint login. No API keys.
Connect Twilio to Caddi
Allow2Sign in to Twilio
The same click again. Both tools are connected.
Send SMS in Twilio when new time entry in Surepoint.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Surepoint and Twilio together
In a law firm the work between Surepoint and Twilio is organized by matter: the right client, the right matter, the right people on it. Caddi carries that context through every step, so nothing is filed against the wrong case.
- 01
Send SMS in Twilio when new time entry in Surepoint.
Caddi watches Surepoint for new time entry and send sms in Twilio. No copy-paste, no missed records.
- 02
Create matter in Surepoint when incoming sms in Twilio.
Caddi watches Twilio for incoming sms and create matter in Surepoint so the two systems stay in lockstep.
- 03
Make call in Twilio from Surepoint events.
When invoice generated happens in Surepoint, Caddi make call in Twilio with the right context attached.
Actions Caddi can take across Surepoint and Twilio
- Surepoint
New time entry
Triggers when a timekeeper posts time against a matter.
- Surepoint
Invoice generated
Triggers when an invoice is finalized.
- Surepoint
Create matter
Open a new SurePoint matter with client and billing details.
- Surepoint
Post time entry
Record time against a matter and activity code.
- Surepoint
Generate invoice
Bill one or more matters in a single statement.
- Twilio
Incoming SMS
Triggers when a message arrives on a Twilio number.
- Twilio
Call completed
Triggers when a call ends.
- Twilio
Message delivered
Triggers when an outbound message is delivered.
- Twilio
Send SMS
Text a contact from a Twilio number.
- Twilio
Make call
Place an outbound call.
- Twilio
Fetch messages
Pull the message history for a number.
Common questions
How does Caddi connect Surepoint and Twilio?
Surepoint and Twilio just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Surepoint and Twilio end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Surepoint and Twilio to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Surepoint + Twilio loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Does this work for law firms?
Yes. Caddi runs Surepoint and Twilio with the matter as the unit of work, so documents, time, and communications land against the right client and matter rather than in a general folder. Firms most often start with intake, document filing, or billing prep.
Ready to automate Surepoint and Twilio?
Drop your work email and we'll show you Caddi running end-to-end against Surepoint, Twilio, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.