AI-native automation
Automate work across
Twilio and 
Zoho CRMwith Caddi AI Agents.
Automate anything you do across Twilio, Zoho CRM, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Twilio and Zoho CRM
Connect Twilio to Caddi
Allow1Sign in to Twilio
One click with your own Twilio login. No API keys.
Connect Zoho CRM to Caddi
Allow2Sign in to Zoho CRM
The same click again. Both tools are connected.
Create lead in Zoho CRM when incoming sms in Twilio.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Twilio and Zoho CRM together
- 01
Create lead in Zoho CRM when incoming sms in Twilio.
Caddi watches Twilio for incoming sms and create lead in Zoho CRM. No copy-paste, no missed records.
- 02
Send SMS in Twilio when new lead in Zoho CRM.
Caddi watches Zoho CRM for new lead and send sms in Twilio so the two systems stay in lockstep.
- 03
Create deal in Zoho CRM from Twilio events.
When call completed happens in Twilio, Caddi create deal in Zoho CRM with the right context attached.
Actions Caddi can take across Twilio and Zoho CRM
- Twilio
Incoming SMS
Triggers when a message arrives on a Twilio number.
- Twilio
Call completed
Triggers when a call ends.
- Twilio
Message delivered
Triggers when an outbound message is delivered.
- Twilio
Send SMS
Text a contact from a Twilio number.
- Twilio
Make call
Place an outbound call.
- Twilio
Fetch messages
Pull the message history for a number.
- Zoho CRM
New lead
Triggers when a new lead is created.
- Zoho CRM
New deal
Triggers when a new deal is created.
- Zoho CRM
Module record updated
Triggers when a record in any module is updated.
- Zoho CRM
Create lead
Add a new lead with contact and qualification fields.
- Zoho CRM
Create deal
Open a new deal with pipeline and amount.
- Zoho CRM
Update record
Modify fields on any module record.
- Zoho CRM
Convert lead
Convert a Zoho CRM lead into account, contact, and deal.
Common questions
How does Caddi connect Twilio and Zoho CRM?
Twilio and Zoho CRM just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Twilio and Zoho CRM end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Twilio and Zoho CRM to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Twilio + Zoho CRM loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Twilio and Zoho CRM?
Drop your work email and we'll show you Caddi running end-to-end against Twilio, Zoho CRM, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.