AI-native automation
Automate work across
Zendesk and 
Zocksby teaching Caddi like a new hire.
Pick any number of tools and Caddi automates them end-to-end. No workflow builder. You teach it the job once, the way you'd train someone new.
Help me automate meeting notes to CRM in Zendesk and Zocks. Caddi builds the loop and runs it.
See it on your stack
See Caddi run Zendesk and Zocks together.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 70+ tools across legal, finance, and operations
One continuous loop.
- 01Measure
Caddi watches how the work gets done today.
- 02Create
You teach it the job once. The loop ships.
- 03Improve
Caddi flags upgrades to existing loops and new automations to deploy.
Practical ways to use Zendesk and Zocks together
- 01
Fetch meeting summary in Zocks when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and fetch meeting summary in Zocks — no copy-paste, no missed records.
- 02
Create ticket in Zendesk when meeting summary ready in Zocks.
Caddi watches Zocks for meeting summary ready and create ticket in Zendesk so the two systems stay in lockstep.
- 03
Draft follow-up email in Zocks from Zendesk events.
When ticket status changed happens in Zendesk, Caddi draft follow-up email in Zocks with the right context attached.
Actions Caddi can take across Zendesk and Zocks
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
- Zocks
Meeting summary ready
Triggers when Zocks finishes structuring notes for a client meeting.
- Zocks
Action item created
Triggers when Zocks extracts a follow-up task from a meeting.
- Zocks
Client fact captured
Triggers when Zocks records a new or changed data point (goals, family, accounts).
- Zocks
Fetch meeting summary
Pull the structured summary, tasks, and data points for a meeting.
- Zocks
Draft follow-up email
Generate the client recap email from the meeting's action items.
- Zocks
Sync to CRM
Push the meeting notes and extracted facts to the connected CRM record.
Common questions
How does Caddi connect Zendesk and Zocks?
Zendesk and Zocks just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Zendesk and Zocks end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Zendesk and Zocks to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Zendesk + Zocks loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Zendesk and Zocks?
Drop your work email and we'll show you Caddi running end-to-end against Zendesk, Zocks, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.