AI-native automation
Automate work across
Google Sheets and 
Zendeskwith Caddi AI Agents.
Automate anything you do across Google Sheets, Zendesk, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect Google Sheets and Zendesk
Connect Google Sheets to Caddi
Allow1Sign in to Google Sheets
One click with your own Google Sheets login. No API keys.
Connect Zendesk to Caddi
Allow2Sign in to Zendesk
The same click again. Both tools are connected.
Create ticket in Zendesk when new row in Google Sheets.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use Google Sheets and Zendesk together
- 01
Create ticket in Zendesk when new row in Google Sheets.
Caddi watches Google Sheets for new row and create ticket in Zendesk. No copy-paste, no missed records.
- 02
Add row in Google Sheets when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and add row in Google Sheets so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Google Sheets events.
When row updated happens in Google Sheets, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Google Sheets and Zendesk
- Google Sheets
New row
Triggers when a new row is added to a sheet.
- Google Sheets
Row updated
Triggers when an existing row is modified.
- Google Sheets
Add row
Append a new row to a sheet.
- Google Sheets
Update row
Modify cells in an existing row.
- Google Sheets
Find row
Search a sheet by column value and return matching rows.
- Google Sheets
Clear range
Empty a specified range of cells.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Google Sheets and Zendesk?
Google Sheets and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Google Sheets and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Google Sheets and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Google Sheets + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Google Sheets and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Google Sheets, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.