AI-native automation
Automate work across
PagerDuty and 
Surepointwith Caddi AI Agents.
Connect PagerDuty and Surepoint: Create matter in Surepoint when incident triggered in PagerDuty. Teach Caddi the job once, the way you'd train someone new, and it runs end to end. No workflow builder.
Discover, automate and govern the work between PagerDuty and Surepoint
Caddi AI Agents find the repetitive handoffs between PagerDuty and Surepoint, learn them the way a new hire would, and run them for you, with every run on the record. No workflow builder, no code.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
Discover repetitive work
across all your tools.
Train an AI agent to do the work
over a video call.
Search mailMatters / Whitmore HoldingsGovern every AI agent,
every decision.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use PagerDuty and Surepoint together
In a law firm the work between PagerDuty and Surepoint is organized by matter: the right client, the right matter, the right people on it. Caddi carries that context through every step, so nothing is filed against the wrong case.
- 01
Create matter in Surepoint when incident triggered in PagerDuty.
Caddi watches PagerDuty for incident triggered and create matter in Surepoint. No copy-paste, no missed records.
- 02
Create incident in PagerDuty when new time entry in Surepoint.
Caddi watches Surepoint for new time entry and create incident in PagerDuty so the two systems stay in lockstep.
- 03
Post time entry in Surepoint from PagerDuty events.
When incident acknowledged happens in PagerDuty, Caddi post time entry in Surepoint with the right context attached.
Actions Caddi can take across PagerDuty and Surepoint
- PagerDuty
Incident triggered
Triggers when a new incident opens.
- PagerDuty
Incident acknowledged
Triggers when a responder acknowledges.
- PagerDuty
Incident resolved
Triggers when an incident is resolved.
- PagerDuty
Create incident
Open an incident on a service.
- PagerDuty
Add note
Post a note to an incident timeline.
- PagerDuty
Resolve incident
Close an incident with a resolution.
- Surepoint
New time entry
Triggers when a timekeeper posts time against a matter.
- Surepoint
Invoice generated
Triggers when an invoice is finalized.
- Surepoint
Create matter
Open a new SurePoint matter with client and billing details.
- Surepoint
Post time entry
Record time against a matter and activity code.
- Surepoint
Generate invoice
Bill one or more matters in a single statement.
Common questions
How does Caddi connect PagerDuty and Surepoint?
PagerDuty and Surepoint just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against PagerDuty and Surepoint end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect PagerDuty and Surepoint to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first PagerDuty + Surepoint loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Does this work for law firms?
Yes. Caddi runs PagerDuty and Surepoint with the matter as the unit of work, so documents, time, and communications land against the right client and matter rather than in a general folder. Firms most often start with intake, document filing, or billing prep.
Ready to automate PagerDuty and Surepoint?
Drop your work email and we'll show you Caddi running end-to-end against PagerDuty, Surepoint, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.