NewPlan your 2027 AI roadmap with Caddi DiscoverOther eventsNext: ADVISE AI, Oct 20–22
Cross-vertical

Automate PagerDuty with Caddi AI Agents

Built for professional services teams.

Yes, Caddi integrates with PagerDuty. It runs 6 supported actions in PagerDuty, including incident triggered, incident acknowledged, and incident resolved, and connects it to Datadog, Linear, and Slack. You show the workflow on a screenshare or describe it in chat, and change it in plain English as the work changes; Caddi builds it as verified code and runs it every time. No code, no IT ticket.

The differenceMost PagerDuty integrations sync records between two apps and leave the steps in between to your team. Caddi runs the whole job across PagerDuty and every tool it touches, including the screens with no API.

Supported actions6
  • Incident triggeredTriggers when a new incident opens.
  • Incident acknowledgedTriggers when a responder acknowledges.
  • Incident resolvedTriggers when an incident is resolved.
  • Create incidentOpen an incident on a service.
  • Add notePost a note to an incident timeline.
  • Resolve incidentClose an incident with a resolution.

Need something that isn't listed? Teach Caddi the step the way you'd teach a new hire and it gets built.

Visit pagerduty.com

How to automate PagerDuty

  1. Connect PagerDuty to Caddi

    Allow

    1Sign in to PagerDuty

    One click with your own PagerDuty login. No API keys.

  2. Automate alert to incident in PagerDuty.

    Type it

    2Show or tell it

    Screenshare the job, or type it in chat. Change it any time.

  3. Running

    14 done1 for review

    3Watch it run

    Caddi does the work and flags anything unsure for review.

Integrations

PagerDuty integrations

Connect PagerDuty with any of the 200 other tools Caddi works with. Pick one to see what Caddi automates between them.

200 tools

The details

What Caddi does with PagerDuty

Why teams automate PagerDuty

PagerDuty gets the right person on an incident. Caddi AI Agents handle the coordination around it: creating the incident, updating stakeholders and filing the follow-ups.

Incidents create a burst of manual updates across chat, tickets and status pages. Caddi runs that coordination consistently while engineers fix the problem.

Loops Caddi runs against PagerDuty

  • Alert to incident

    Recommended pattern
    1. PagerDuty
    2. Datadog

    Caddi opens a PagerDuty incident from a critical Datadog alert.

  • Stakeholder updates

    Recommended pattern
    1. PagerDuty
    2. Slack

    Caddi posts PagerDuty incident status changes to Slack as they happen.

  • Postmortem tasks

    Recommended pattern
    1. PagerDuty
    2. Linear

    Caddi creates follow-up issues in Linear when a PagerDuty incident resolves.

Where professional services teams use it

  • Inbound triage

    Watch PagerDuty for new items, classify them, and route the right data to the right downstream system: CRM, matter system, or storage.

  • Cross-tool data sync

    Keep PagerDuty in lockstep with your CRM, billing, or document system so the same record never has to be updated twice.

  • Document workflows

    Generate, send, and archive documents end-to-end using PagerDuty alongside e-signature, cloud storage, and your system of record.

  • Notifications & approvals

    Send the right person the right PagerDuty update by email, Slack, or Teams, and capture approvals back into the originating record.

Questions about automating PagerDuty

Does Caddi have a real PagerDuty integration?

Yes. Caddi runs verified code against PagerDuty's official APIs (and uses a secure, audited browser session when an API isn't available). Every automation Caddi builds for PagerDuty is reviewed before it runs in production.

Do I need engineering help to automate PagerDuty with Caddi?

No. You demonstrate the workflow, clicking through PagerDuty the way you normally would, and Caddi turns it into a verified, repeatable automation. No code, no IT ticket, no Zapier-style wiring.

Is my PagerDuty data safe?

Caddi is SOC 2 attested. Our AI watches and builds the automation; once generated, it executes as deterministic code against PagerDuty, the same steps on every run, and any model step inside a run is scoped, logged, and reviewable.

Can Caddi connect PagerDuty to the rest of my stack?

That's the point. Most Caddi automations span 3-6 tools. For example: pulling data out of an email, updating PagerDuty, filing a document in cloud storage, and posting a confirmation in Slack or Teams. Every tool on the integrations page is fair game.

How do I find what to automate in PagerDuty?

Caddi Discover reads the activity in the tools you connect, read only, and ranks the repeated work worth automating with the evidence behind each finding. Unlike process mining, it does not stop at the insight: the person who does the work builds the automation in Caddi Automate, and Govern keeps every run and decision on the record.

Often automated alongside PagerDuty

Browse all
See it on your stack

Ready to automate PagerDuty?

Drop your work email and we'll show you Caddi running end-to-end against PagerDuty and the rest of your stack.