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Automate PagerDuty with Caddi AI Agents

Built for professional services teams.

PagerDuty gets the right person on an incident. Caddi AI Agents handle the coordination around it: creating the incident, updating stakeholders and filing the follow-ups.

Yes, Caddi integrates with PagerDuty. It runs 6 supported actions in PagerDuty, including incident triggered, incident acknowledged, and incident resolved, and connects it to Datadog, Linear, and Slack. You show the workflow on a screenshare or describe it in chat, and change it in plain English as the work changes; Caddi builds it as verified code and runs it every time. No code, no IT ticket.

Supported actions6
  • Incident triggeredTriggers when a new incident opens.
  • Incident acknowledgedTriggers when a responder acknowledges.
  • Incident resolvedTriggers when an incident is resolved.
  • Create incidentOpen an incident on a service.
  • Add notePost a note to an incident timeline.
  • Resolve incidentClose an incident with a resolution.

Need something that isn't listed? Teach Caddi the step the way you'd teach a new hire and it gets built.

Get a demo on your PagerDuty work

30 minutes. We'll show Caddi AI Agents running it end to end.

How it works

Discover, automate and govern your PagerDuty work.

Caddi AI Agents find the repetitive work your team does in PagerDuty, learn it the way a new hire would, and run it for you, with every run on the record. No code, no IT ticket, no brittle wiring.

  1. 1

    Discover

    Caddi AI Agents find the repetitive PagerDuty work and rank it by the hours it would give back, with the evidence attached.

  2. 2

    Automate

    Show them the job once, like a new hire. They build verified code and run it across your stack.

  3. 3

    Govern

    Every automation is reviewed before it runs in production, and every run is logged and replayable.

The details

What Caddi does with PagerDuty

Why teams automate PagerDuty

Incidents create a burst of manual updates across chat, tickets and status pages. Caddi runs that coordination consistently while engineers fix the problem.

Loops Caddi runs against PagerDuty

  • Alert to incident

    Recommended pattern
    1. PagerDuty
    2. Datadog

    Caddi opens a PagerDuty incident from a critical Datadog alert.

  • Stakeholder updates

    Recommended pattern
    1. PagerDuty
    2. Slack

    Caddi posts PagerDuty incident status changes to Slack as they happen.

  • Postmortem tasks

    Recommended pattern
    1. PagerDuty
    2. Linear

    Caddi creates follow-up issues in Linear when a PagerDuty incident resolves.

Where professional services teams use it

  • Inbound triage

    Watch PagerDuty for new items, classify them, and route the right data to the right downstream system: CRM, matter system, or storage.

  • Cross-tool data sync

    Keep PagerDuty in lockstep with your CRM, billing, or document system so the same record never has to be updated twice.

  • Document workflows

    Generate, send, and archive documents end-to-end using PagerDuty alongside e-signature, cloud storage, and your system of record.

  • Notifications & approvals

    Send the right person the right PagerDuty update by email, Slack, or Teams, and capture approvals back into the originating record.

Questions about automating PagerDuty

Does Caddi have a real PagerDuty integration?

Yes. Caddi runs verified code against PagerDuty's official APIs (and uses a secure, audited browser session when an API isn't available). Every automation Caddi builds for PagerDuty is reviewed before it runs in production.

Do I need engineering help to automate PagerDuty with Caddi?

No. You demonstrate the workflow, clicking through PagerDuty the way you normally would, and Caddi turns it into a verified, repeatable automation. No code, no IT ticket, no Zapier-style wiring.

Is my PagerDuty data safe?

Caddi is SOC 2 attested. Our AI watches and builds the automation; once generated, it executes as deterministic code against PagerDuty, the same steps on every run, and any model step inside a run is scoped, logged, and reviewable.

Can Caddi connect PagerDuty to the rest of my stack?

That's the point. Most Caddi automations span 3-6 tools. For example: pulling data out of an email, updating PagerDuty, filing a document in cloud storage, and posting a confirmation in Slack or Teams. Every tool on the integrations page is fair game.

How do I find what to automate in PagerDuty?

Caddi Discover reads the activity in the tools you connect, read only, and ranks the repeated work worth automating with the evidence behind each finding. Unlike process mining, it does not stop at the insight: the person who does the work builds the automation in Caddi Automate, and Govern keeps every run and decision on the record.

Often automated alongside PagerDuty

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See it on your stack

Ready to automate PagerDuty?

Drop your work email and we'll show you Caddi running end-to-end against PagerDuty and the rest of your stack.