AI-native automation
Automate work across
Rocket Matter and 
Zendeskby teaching Caddi like a new hire.
Pick any number of tools and Caddi automates them end-to-end. No workflow builder. You teach it the job once, the way you'd train someone new.
Help me automate email-to-ticket triage in Rocket Matter and Zendesk. Caddi builds the loop and runs it.
See it on your stack
See Caddi run Rocket Matter and Zendesk together.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 70+ tools across legal, finance, and operations
One continuous loop.
- 01Measure
Caddi watches how the work gets done today.
- 02Create
You teach it the job once. The loop ships.
- 03Improve
Caddi flags upgrades to existing loops and new automations to deploy.
Practical ways to use Rocket Matter and Zendesk together
- 01
Create ticket in Zendesk when new matter in Rocket Matter.
Caddi watches Rocket Matter for new matter and create ticket in Zendesk — no copy-paste, no missed records.
- 02
Create matter in Rocket Matter when new ticket in Zendesk.
Caddi watches Zendesk for new ticket and create matter in Rocket Matter so the two systems stay in lockstep.
- 03
Update ticket in Zendesk from Rocket Matter events.
When time entry posted happens in Rocket Matter, Caddi update ticket in Zendesk with the right context attached.
Actions Caddi can take across Rocket Matter and Zendesk
- Rocket Matter
New matter
Triggers when a new matter is opened in Rocket Matter.
- Rocket Matter
Time entry posted
Triggers when a new time entry is recorded.
- Rocket Matter
New invoice
Triggers when an invoice is generated.
- Rocket Matter
Create matter
Open a new Rocket Matter matter with client and billing details.
- Rocket Matter
Post time entry
Record a time entry against a matter.
- Rocket Matter
Add expense
Record a billable expense against a matter.
- Rocket Matter
Add note
Log a timestamped note against a matter.
- Zendesk
New ticket
Triggers when a new ticket is created.
- Zendesk
Ticket status changed
Triggers when a ticket's status changes.
- Zendesk
New comment
Triggers when a new comment is added to a ticket.
- Zendesk
Create ticket
Open a new Zendesk ticket with subject, priority, and assignee.
- Zendesk
Update ticket
Modify an existing ticket's status, priority, or assignee.
- Zendesk
Add comment
Post a public or internal comment on a ticket.
Common questions
How does Caddi connect Rocket Matter and Zendesk?
Rocket Matter and Zendesk just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against Rocket Matter and Zendesk end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect Rocket Matter and Zendesk to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first Rocket Matter + Zendesk loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate Rocket Matter and Zendesk?
Drop your work email and we'll show you Caddi running end-to-end against Rocket Matter, Zendesk, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.