AI-native automation
Automate work across
PagerDuty and 
Salesforcewith Caddi AI Agents.
Automate anything you do across PagerDuty, Salesforce, and the rest of your tools. Sign in, show or tell Caddi what you want, and it runs end to end. No workflow builder.
How to connect PagerDuty and Salesforce
Connect PagerDuty to Caddi
Allow1Sign in to PagerDuty
One click with your own PagerDuty login. No API keys.
Connect Salesforce to Caddi
Allow2Sign in to Salesforce
The same click again. Both tools are connected.
Create record in Salesforce when incident triggered in PagerDuty.
ScreenshareType it3Show or tell it
Screenshare the job, or type it in chat. Change it any time.
- Running
14 done1 for review
4Watch it run
Caddi does the work and flags anything unsure for review.
What Caddi is and how it works
An AI teammate that runs your back-office loops.
- Doesn't break. Caddi reads intent, so when fields move or UIs change, your loop keeps running.
- Taught like a new hire. Walk Caddi through the work once. Tweak it later by chat, with no workflow builder to re-architect.
SOC 2 attested · Human-in-the-loop · Full audit trail · 150+ tools across legal, finance, and operations
Practical ways to use PagerDuty and Salesforce together
- 01
Create record in Salesforce when incident triggered in PagerDuty.
Caddi watches PagerDuty for incident triggered and create record in Salesforce. No copy-paste, no missed records.
- 02
Create incident in PagerDuty when new record in Salesforce.
Caddi watches Salesforce for new record and create incident in PagerDuty so the two systems stay in lockstep.
- 03
Update record in Salesforce from PagerDuty events.
When incident acknowledged happens in PagerDuty, Caddi update record in Salesforce with the right context attached.
Actions Caddi can take across PagerDuty and Salesforce
- PagerDuty
Incident triggered
Triggers when a new incident opens.
- PagerDuty
Incident acknowledged
Triggers when a responder acknowledges.
- PagerDuty
Incident resolved
Triggers when an incident is resolved.
- PagerDuty
Create incident
Open an incident on a service.
- PagerDuty
Add note
Post a note to an incident timeline.
- PagerDuty
Resolve incident
Close an incident with a resolution.
- Salesforce
New record
Triggers when a new record of a chosen object is created.
- Salesforce
Updated record
Triggers when a record of a chosen object is updated.
- Salesforce
Field on record updated
Triggers when a specific field on a record changes.
- Salesforce
New outbound message
Triggers when Salesforce sends a configured outbound message.
- Salesforce
Create record
Add a new record of any Salesforce object with custom fields.
- Salesforce
Update record
Modify fields on an existing record.
- Salesforce
Find record
Search records by SOQL or field/value lookup.
- Salesforce
Add to campaign
Add a lead or contact to a campaign.
- Salesforce
Convert lead to contact
Convert a Salesforce lead with optional account and opportunity.
- Salesforce
Send email
Send an email through Salesforce's email action.
Common questions
How does Caddi connect PagerDuty and Salesforce?
PagerDuty and Salesforce just run together. You teach Caddi the way you'd teach a new hire: walk it through how you use them today, with no workflow builder to wire up. Caddi turns that walkthrough into a verified loop and runs it against PagerDuty and Salesforce end-to-end.
Do I need engineering help?
No. Whoever does the work today walks Caddi through it on a call, the same way they'd train a new hire. Caddi builds the loop. No code, no IT ticket.
Is my data safe?
Yes. Caddi is SOC 2 attested. The AI watches and builds the automation, and once the loop ships it runs as deterministic code, repeatable and logged, with any model step scoped and reviewable.
Can Caddi connect PagerDuty and Salesforce to other tools too?
Yes. Most Caddi loops span 3–6 tools. Once the first PagerDuty + Salesforce loop is live, Caddi suggests other tools and other workflows to fold in.
How fast can it go live?
Typical first loops ship within a week of that first walkthrough. The Caddi team reviews every loop before it runs in production.
Ready to automate PagerDuty and Salesforce?
Drop your work email and we'll show you Caddi running end-to-end against PagerDuty, Salesforce, and the rest of your stack.
Or skip the demo: sign up free and build it yourself.