The hard part of this move is not the export. It is the difference in how the two systems think. Microsoft Dynamics 365 works in account and contact records; Salesforce Financial Services Cloud works in person account or contact records. Get that mapping wrong and every report built on it afterwards is wrong too. This page covers the field map, what does not survive, what it costs, and the reconciliation step that decides whether anyone trusts Salesforce Financial Services Cloud in month two.
The two systems, side by side
| Microsoft Dynamics 365 | Salesforce Financial Services Cloud | |
|---|---|---|
| Primary record | Account and Contact | Person Account or Contact |
| Grouping | Account hierarchy and connections | Household, via relationship groups and roles |
| Activity history | Activities: tasks, appointments, emails and phone calls | Tasks, Events and EmailMessage on the standard objects |
| Documents | Notes, attachments, or SharePoint integration | Files and ContentDocument links, or an external DMS |
| Getting data out | Dataverse export tooling and the Web API. | Reports and the Bulk API, one extract per object, then reassembly against IDs. |
| Who administers it | A named Dynamics administrator. | A named Salesforce administrator. |
| Pricing | Per-user platform licensing plus build. | From $325 per user per month, before configuration. |
What breaks
- Microsoft Dynamics 365 works in account and contact records and Salesforce Financial Services Cloud works in person account or contact records. That is a re-modelling exercise, and it is the first decision, not a mapping detail.
- Grouping changes: Account hierarchy and connections becomes Household, via relationship groups and roles. Somebody has to define what a group means in the target before load.
- Activity history moves with partial fidelity. Microsoft Dynamics 365 stores it as activities: tasks, appointments, emails and phone calls; Salesforce Financial Services Cloud expects tasks, events and emailmessage on the standard objects.
- Plugins and Power Automate flows carry logic that no Dataverse export represents.
- You are acquiring a named-administrator requirement. Managed Salesforce admin support runs $2,500 to $9,000 a month if the role has no internal owner.
- Automations, reports, dashboards and permissions never transfer. Budget them as build work.
- Every connected system has to be repointed and retested: the DMS, billing, e-signature and the shared inbox.
Known hazards on each side
Leaving Microsoft Dynamics 365:
- Option sets and lookups need translating rather than copying.
- SharePoint-linked documents are references, not files, so document migration is a separate project.
- Plugins and Power Automate flows hold logic no export represents.
Arriving in Salesforce Financial Services Cloud:
- Relationship groups and roles carry the household logic, and no flat export represents them.
- Validation rules and required fields on the target block loads that looked fine in the mapping sheet.
- Anything encoded in Apex or Flow leaves no trace in an export and has to be rebuilt from documentation or read out of the org.
The field map
| Concept | In Microsoft Dynamics 365 | In Salesforce Financial Services Cloud | What to watch |
|---|---|---|---|
| Primary record | Account and Contact | Person Account or Contact | Different shape. Decide the mapping before any data moves. |
| Grouping | Account hierarchy and connections | Household, via relationship groups and roles | The target groups records differently, so grouping is created rather than copied. |
| Activity history | Activities: tasks, appointments, emails and phone calls | Tasks, Events and EmailMessage on the standard objects | Expect partial fidelity. Types, timestamps and authorship survive; structure often does not. |
| Documents | Notes, attachments, or SharePoint integration | Files and ContentDocument links, or an external DMS | Usually a separate extract and load from the record data. |
| Owner and assignment | Assigned user or advisor fields | Assigned user or team fields | Map departed staff explicitly. Records assigned to nobody disappear from every view. |
| Custom fields | Firm-specific fields added over time | Created to match, or consciously dropped | The audit here is the work. Undocumented fields that reports depend on are the usual surprise. |
Cost and timeline
| Phase | Typical range |
|---|---|
| Data audit and cleanup | $3,000 to $25,000 |
| Migration execution | $5,000 to $50,000 |
| Target implementation | Three to six months with outside help |
| Ongoing administration | $2,500 to $9,000 a month if unowned internally |
Note the third and fourth rows. Moving to Salesforce Financial Services Cloud means acquiring an administration requirement, and that cost recurs long after the migration closes. See before you hire a Salesforce developer for how to split that work between a person and an agent.
The five phases
- Audit Microsoft Dynamics 365. Count records per object, find duplicates and orphans, and decide what does not come with you. Get that decision signed off before mapping.
- Map against real records. Use the table above as the starting point, then walk fifty live records field by field.
- Dry run into a Salesforce Financial Services Cloud sandbox. Load the full set, not a sample. Sample loads hide the failures that only appear at volume.
- Cut over on a quiet window. Freeze writes in Microsoft Dynamics 365, load, repoint every integration, unfreeze. Keep Microsoft Dynamics 365 read-only for at least a quarter.
- Reconcile. Compare Salesforce Financial Services Cloud to Microsoft Dynamics 365 record by record and field by field, and produce a variance report.
The full version of this plan, with the failure evidence behind it, is in the CRM migration playbook.
The compliance clause
The Advisers Act books-and-records rule (17 CFR 275.204-2) survives the migration. A household that lands without its history is a records gap, not a cosmetic issue. Keep the field map, the variance report and the mapping sign-offs with the records, because the decisions you made in phase two are part of the record too.
Where Caddi fits
Caddi does the mechanical half and then keeps doing it. Show it the task once and it reads Microsoft Dynamics 365, applies your field map, loads Salesforce Financial Services Cloud, and then compares both sides record by record and hands back a variance report you can act on. Because it runs over APIs across your stack, the same agent covers the parts a migration tool ignores: documents filed to the right person account or contact with the right metadata, and the post-cutover hygiene that otherwise becomes someone's Monday.
Caddi automation for these systems: Salesforce Financial Services Cloud.
Related migrations
- Redtail CRM to Salesforce Financial Services Cloud
- Salesforce Financial Services Cloud to Redtail CRM
- Salesforce Financial Services Cloud to Salesforce
- Salesforce Financial Services Cloud to Wealthbox
- Salesforce to Salesforce Financial Services Cloud
- Wealthbox to Salesforce Financial Services Cloud
Migration without the manual pass
Move and reconcile Microsoft Dynamics 365 into Salesforce Financial Services Cloud
Caddi reads Microsoft Dynamics 365, applies your field map, loads Salesforce Financial Services Cloud, then compares both sides record by record and reports the variances.
Frequently asked questions
How do you migrate from Microsoft Dynamics 365 to Salesforce Financial Services Cloud?
Audit the Microsoft Dynamics 365 data first, then map fields against fifty real records rather than against the schema, dry run the full set into a Salesforce Financial Services Cloud sandbox, cut over on a quiet window with writes frozen, and reconcile record by record afterwards. Dataverse export tooling and the Web API. Salesforce Financial Services Cloud then needs the records loaded in dependency order, with documents as a separate pass.
What does not transfer from Microsoft Dynamics 365 to Salesforce Financial Services Cloud?
Microsoft Dynamics 365 works in account and contact records and Salesforce Financial Services Cloud works in person account or contact records. That is a re-modelling exercise, and it is the first decision, not a mapping detail. Grouping changes: Account hierarchy and connections becomes Household, via relationship groups and roles. Somebody has to define what a group means in the target before load. Activity history moves with partial fidelity. Microsoft Dynamics 365 stores it as activities: tasks, appointments, emails and phone calls; Salesforce Financial Services Cloud expects tasks, events and emailmessage on the standard objects.
How long does a Microsoft Dynamics 365 to Salesforce Financial Services Cloud migration take?
Six to twelve weeks is realistic for a clean mid-size move, and three to six months where Salesforce Financial Services Cloud is being implemented at the same time. Firms with years of history in Microsoft Dynamics 365 should budget several weeks of cleanup before any data moves.
Who administers Salesforce Financial Services Cloud afterwards?
A named Salesforce administrator. Name that person before you sign, because an unowned org drifts and the reporting advantage you bought disappears.
What are the compliance implications for advisory firms?
The Advisers Act books-and-records rule (17 CFR 275.204-2) survives the migration. A gap in client history is a finding, so keep the field map, the variance report and the sign-offs where an examiner can find them.