Caddi vs. PegaTo change a Caddi automation, the ops person types the change in plain English. In Pega, that's a developer ticket.
A direct comparison of Caddi and Pega, how each gets built and rolled out, who owns and maintains it, how fast it reaches value, and which fits regulated back-office teams in law and finance.
- 99%of agent runs complete successfully
- ~45 minon average to build your first agent
- 1M+back-office tasks completed
Jason AlafganiUpdated Sep 23, 2026
Not every workflow needs a suite.
Intake, filing and triage eat real hours, but scoping a platform, an architect team and a project plan for each one rarely pencils out.
A broad suite for case management and decisioning, built for very large, high-volume programs.
A lightweight layer over the tools you already use. Pick one back-office workflow and automate it, no platform rollout first.
The people who know the process aren't architects.
Ops knows every exception in the intake process. In a case-management build, someone else has to translate that into case types and rules.
Solution architects and developers model cases, logic and decisioning rules, then own the upkeep.
Your ops team describes the process in chat or on a screenshare. Caddi builds the agent, and a later change is a sentence in plain English.
The heaviest work arrives as PDFs and email.
Engagement letters, account forms and shared inboxes are where back-office hours go, and every new format is one more thing to configure.
Document handling is configured within the suite as part of the build.
Caddi reads varied PDFs and shared inboxes natively, runs the known steps as code the same way every time, and logs every step for review.
Frequently asked questions
What is the difference between Caddi and Pega?
Pega (Pegasystems) is a heavyweight BPM, case-management, and decisioning suite, powerful but implementation-heavy and dependent on architects and developers, with long rollouts. Caddi is a lightweight, record-to-code alternative: a non-technical teammate records a workflow, Caddi writes it as deterministic code that runs over APIs, and Caddi maintains it for you, live immediately.
Is Caddi a good Pega alternative for back-office automation?
Yes, for back-office workflows that do not need a full case-management suite. Caddi reads varied PDFs and inboxes natively, runs across 150+ integrations, is SOC 2 compliant and audit-logged, and is built and maintained for you, so an ops team can get a workflow live immediately without architects or a long implementation.
Does Caddi require architects and developers like Pega?
No. Pega programs typically need solution architects and developers to build and govern. With Caddi, a non-technical staff member records the task on a screen-share and Caddi builds and maintains the automation, so ops teams in law and finance can own automations without writing code.
When should I use Pega instead of Caddi?
Pega is the right call for very large enterprises running complex, high-volume case management and decisioning that justifies the platform investment, the architect and developer team, and the rollout timeline. Caddi is the better fit for a back-office workflow you want automated quickly and maintained for you.