Caddi and Pega both automate work, but they sit at opposite ends of the weight scale. Pega is a heavyweight BPM, case-management, and decisioning suite for business orchestration and automation, powerful but implementation-heavy and dependent on architects and developers. Caddi is the lightweight, record-to-code alternative for back-office workflows, owned by ops teams in law and finance, and frequently live in days.
The basics
What is Pega?
A heavyweight enterprise suite from Pegasystems for BPM, case management, and decisioning, powerful and broad but implementation-heavy and architect- and developer-dependent.
What is Caddi?
The deterministic AI automation platform for ops and admin teams. Ops teams teach Caddi their workflows over a screen share, and then Caddi runs them reliably hundreds of times a week.
The fundamental difference
Pega is a suite you implement. Solution architects and developers model cases, build decisioning logic, configure the platform, and run a long rollout before the first workflow earns its keep. Caddi is not a suite you implement, it is a lightweight layer over the tools you already use. A non-technical teammate records the workflow once on a screen-share, Caddi writes it as deterministic code that runs over APIs, and Caddi maintains it for you.
What it takes to stand one up
The Pega implementation and the Caddi setup look nothing alike. Toggle between the two to compare who builds it, how long it takes, and who keeps it alive.
- 1Record the task on a screen-shareA non-technical teammate walks through the workflow once, no architects needed.
- 2Caddi writes deterministic code over APIsNo cases or rules to model. Runs go through APIs across 70+ integrations.
- 3Documents are read nativelyVaried PDFs and shared inboxes are handled out of the box, SOC 2 compliant and audit-logged.
- 4Caddi maintains itUpkeep and edge cases are handled for you, often with automations live in days.
Caddi vs. Pega at a glance
| Pega | Caddi | |
|---|---|---|
| What it is | Heavy BPM / case-management / decisioning suite | Lightweight record-to-code automation layer |
| How it's built | Architects model cases & rules | Record the task once on a screen-share |
| Who owns it | Solution architects / developers / IT | Non-technical ops staff |
| Documents & email | Configured within the suite | Native reading of varied PDFs & inboxes |
| Time to value | Long implementation timeline | Frequently live in days |
| Footprint | Heavy platform you implement | Thin layer over your existing tools |
| Maintenance | Internal technical team, ongoing | Built & maintained by Caddi |
| Best fit | Complex, high-volume case management | Law & finance back office |
How they score where it counts
Pega is a deep, broad suite built for complex, high-volume case management and decisioning at enterprise scale. Caddi trades that depth for speed, native document handling, and a done-for-you model your ops team can own.
When Pega is the right call
Pega is a strong fit for very large enterprises running complex, high-volume case management and decisioning, where the breadth and depth of the suite justify the platform investment, a team of solution architects and developers, and a long rollout. For a sprawling case-management program at that scale, the suite is built for the job.
When Caddi is the right call
Caddi is the better fit if the people who own the process are non-technical, if your highest-value work is document- and inbox-heavy (intake, filing, PDF → system of record, triage), if you need a workflow live in days rather than after a long implementation, and if you want it maintained for you with SOC 2 compliance and audit trails, all without standing up a heavyweight suite.
Which fits your situation?
Pega
Sprawling, high-volume case management and decisioning is squarely Pega's strength.
See Caddi next to your Pega workflows
Bring a back-office workflow you would otherwise build in Pega. Caddi will build it from a screen recording and run it across 70+ tools. See real examples or book a demo.
Do more with less
See Caddi in action
Tell us where to reach you and the calendar opens right here. In 30 minutes we'll show you how Caddi automates the back-office work that grows with your clients—built, run, and maintained for you.
Frequently asked questions
What is the difference between Caddi and Pega?
Pega (Pegasystems) is a heavyweight BPM, case-management, and decisioning suite, powerful but implementation-heavy and dependent on architects and developers, with long rollouts. Caddi is a lightweight, record-to-code alternative: a non-technical teammate records a workflow once, Caddi writes it as deterministic code that runs over APIs, and Caddi maintains it for you, frequently live in days.
Is Caddi a good Pega alternative for back-office automation?
Yes, for back-office workflows that do not need a full case-management suite. Caddi reads varied PDFs and inboxes natively, runs across 70+ integrations, is SOC 2 compliant and audit-logged, and is built and maintained for you, so an ops team can get a workflow live in days without architects or a long implementation.
Does Caddi require architects and developers like Pega?
No. Pega programs typically need solution architects and developers to build and govern. With Caddi, a non-technical staff member records the task on a screen-share and Caddi builds and maintains the automation, so ops teams in law and finance can own automations without writing code.
When should I use Pega instead of Caddi?
Pega is the right call for very large enterprises running complex, high-volume case management and decisioning that justifies the platform investment, the architect and developer team, and the rollout timeline. Caddi is the better fit for a back-office workflow you want automated quickly and maintained for you.