Caddi vs. AgentforceWhen your process leaves Salesforce, Caddi's agents go with it.
Agentforce makes Salesforce more capable. Caddi runs the work that spans Salesforce and everything else. The distinction decides which one you actually need.
- 99%of agent runs complete successfully
- ~45 minon average to build your first agent
- 1M+back-office tasks completed
Jason AlafganiUpdated Sep 23, 2026
The process doesn't stay in Salesforce.
A signed agreement arrives by email, gets filed to the matter in the DMS and logged in Salesforce. Two of those three systems aren't Salesforce.
Salesforce's agent layer, grounded in Salesforce data and strongest on work inside the platform.
Runs the steps inside and outside Salesforce: the shared inbox, the DMS, billing and the custodians.
Some work has to come out the same every week.
Reconciling custodian files against the CRM every Monday needs the same result each time and a record of what changed.
A conversational agent that picks which configured action to take, which is the right shape for talking to a client.
Known steps run as code, the same way every time, with AI only where the work needs judgment. Every step is logged and reviewable.
Per-action pricing comes with a platform underneath.
Flex Credits run about $0.10 per action, and production grounding generally needs a paid Data Cloud subscription on top.
Configured by a Salesforce admin or developer and priced in Flex Credits.
Whoever does the work today describes it in chat or on a screenshare. No platform prerequisite: Caddi connects to the systems you already run.
Frequently asked questions
What is the difference between Caddi and Agentforce?
Agentforce is Salesforce's agent layer for work that happens inside Salesforce, grounded in Salesforce data and configured by a Salesforce admin or developer. Caddi is cross-system automation for the back office: you record a workflow across your DMS, CRM, billing system and inbox, and Caddi runs it as deterministic code. Agentforce makes Salesforce more capable. Caddi runs the work that spans Salesforce and everything else.
How much does Agentforce cost?
Agentforce is priced in Flex Credits: $500 per 100,000 credits, with a standard action consuming 20 credits, so about $0.10 per action and $0.15 for a voice action. Production deployments generally also need a paid Data Cloud subscription for grounding and unified profiles, which is a materially larger line item. Salesforce Foundations includes a free allocation of credits to start.
Do we need Data Cloud for Agentforce?
For limited use, no. For production grounding, unified profiles and retrieval at scale, most buyers end up on a paid Data Cloud subscription. Budget it as part of the platform decision rather than as an add-on discovered later.
Is Agentforce deterministic?
Agentforce actions are configured, but the agent decides which actions to take from the conversation, which is the point of it. Caddi is the other shape: AI builds the automation from a recorded workflow, and production runs as deterministic code, the same steps every time, with any model step scoped and logged. Because non-determinism compounds (90% right per decision is 48% over seven decisions), that is what regulated back-office work usually needs.
Should we use Caddi or Agentforce?
Many Salesforce-heavy firms use both. Agentforce fits customer-facing and in-Salesforce work where a conversational agent adds value. Caddi fits the recurring, document-heavy, cross-system work where the requirement is that the same thing happens every time and the run is logged. If your work sits outside Salesforce as much as inside it, start with Caddi.